Product Care & Guarantee
We produce the most beautifully crafted Italian leather products at our factory in Florence, ethically sourcing the highest quality leather.
As our leathers are natural, they will age in different ways and no one bag will be the same.
If you care for your bag, it will accompany you on your many journeys for years to come. Obviously, avoiding contact with sharp or rough surfaces, will help keep the leather intact.
If your product gets wet, please use a soft cloth to remove any excess water by patting the leather gently.
Pack your bag loosely with a dry towel and allow it to dry naturally.
We strive for excellence in everything we produce, from the materials that we use, to our handcraft skills and high manufacturing standards.
We continually aim for perfection.
In the unlikely event that a product does not meet these standards we will rectify the problem immediately.
Our products carry a 12-month guarantee. If during this period you find fault with your product, we will repair or replace your product at no charge.
In this event, please contact firstname.lastname@example.org quoting your order number and date of purchase.